Privacy Policy
Last updated: September 2026
Who We Are
Express Automation is a business technology and automation solutions provider based in Kampala, Uganda.
For questions concerning this Privacy Policy or your personal information, you can contact us:
Phone: +256 702 777 295
Email: info@expressautomation.co.ug
Website: www.expressautomation.co.ug
Information We May Collect
Depending on how you interact with our website, we may collect information such as:
Information you provide directly
When you contact us, request a quotation, submit an enquiry or communicate with our team, we may collect:
- Name
- Company or organization name
- Email address
- Telephone number
- Your industry or organization type
- Information about the products, services or solutions you are interested in
- Details you provide in your message or enquiry
We only request information that is relevant to responding to your enquiry or providing the requested service.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, depending on the tools and services installed on the website.
This may include:
- IP address
- Browser and device information
- Pages visited
- Approximate location derived from technical information
- Date and time of visits
- Website interaction and usage information
This information may be used to help maintain website security, understand website usage and improve our services.
How We Collect Information
We may collect information when you:
- Submit a contact form
- Request a quotation
- Contact us by email or telephone
- Use our website chatbot
- Subscribe to communications where applicable
- Browse or interact with our website
- Communicate with our team through supported communication channels
Where personal information is collected directly from you, we will provide appropriate information about the purpose of the collection.
Uganda’s Data Protection and Privacy Act requires data collectors/controllers to provide information about the nature and purpose of data collection, responsible parties, recipients and retention, among other matters.
How We Use Your Information
We may use information you provide to:
- Respond to your enquiries
- Provide quotations
- Understand your business requirements
- Recommend appropriate products or solutions
- Provide customer support
- Arrange consultations, demonstrations or installations
- Communicate with you about your enquiry
- Improve our website and services
- Maintain website security
- Meet applicable legal or contractual obligations
We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.
Website Chatbot
Our website may use an automated AI chatbot to help visitors find information about Express Automation’s products, services and solutions.
If you provide personal information through the chatbot, such as your name, company, phone number, email address or project requirements, that information may be used to respond to your enquiry and allow our team to follow up.
The chatbot is intended to provide general information and may not always provide complete or accurate answers.
Do not submit sensitive personal information through the chatbot unless specifically requested and necessary.
Sharing of Personal Information
We may share personal information where reasonably necessary to provide the requested service or operate the website.
This may include sharing information with:
- Authorized Express Automation employees or representatives
- Service providers supporting our website or communication systems
- Technology providers that process information on our behalf
- Manufacturers or solution partners where necessary to respond to a specific enquiry
- Government authorities or other parties where required or permitted by law
We do not sell your personal information.
Where third-party service providers process personal information on our behalf, appropriate confidentiality and security requirements should apply. Uganda’s Data Protection and Privacy Act requires data processors and controllers to maintain appropriate security measures.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Make the website function correctly
- Remember certain preferences
- Understand how visitors use the website
- Improve website performance
- Maintain website security
- Support analytics or other website functionality
Some cookies may be provided by third-party services used on our website.
You can manage or restrict cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
Third-Party Services and Links
Our website may use or link to third-party services, platforms or websites.
These may include services used for:
- Website analytics
- Communication
- Chatbot functionality
- Embedded content
- Social media
- Forms
- Website security
Third-party services may process information according to their own privacy policies.
We encourage you to review the privacy policies of third-party services before providing information through them.
How We Protect Your Information
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Uganda’s Data Protection and Privacy Act requires appropriate, reasonable technical and organizational measures to protect personal data.
How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide the requested service, to meet contractual or legal obligations, or for other lawful purposes.
When personal information is no longer required, it should be securely deleted, destroyed or appropriately anonymized in accordance with applicable requirements.
Uganda’s law generally restricts retaining personal data longer than necessary for the purpose for which it was collected, subject to specified exceptions.
Your Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion where applicable
- Object to certain processing
- Request that processing be stopped in circumstances provided by law
- Withdraw consent where processing is based on consent
Uganda’s Data Protection and Privacy Act provides data subjects with rights including access and correction of personal information and rights concerning certain processing activities.
To make a privacy-related request, contact us using the details below.
Direct Marketing
Where we use personal information for direct marketing, we will comply with applicable data-protection requirements.
You may request that we stop processing your personal information for direct marketing where applicable. Uganda’s Data Protection and Privacy Act expressly provides a mechanism for a data subject to object to processing for direct marketing.
Children's Privacy
Our website is intended primarily for business and general audiences.
We do not knowingly seek to collect personal information from children unless collection is permitted by applicable law and the necessary consent or legal basis exists.
Uganda’s Data Protection and Privacy Act contains specific requirements concerning the collection and processing of children’s personal data.
International Processing
Some technology or service providers used by our website may process or store information outside Uganda.
Where personal information is processed or stored outside Uganda, applicable legal requirements concerning international processing and appropriate protection measures will apply.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology or applicable legal requirements.
When we make significant changes, we will update the “Last updated” date at the top of this page.
Contact Us
If you have questions about this Privacy Policy or how Express Automation handles your personal information,
please contact us:
Express Automation
Kampala, Uganda
Phone: +256 702 777 295
Email: info@expressautomation.co.ug
Website: www.expressautomation.co.ug